Policies

1. Refund & Return Policy

Every Wild Wyrd Well product is handmade in small batches with care and intention. Given our offerings are perishable, botanical, and often customized, all sales are final.

If your order arrives damaged or you believe there is a quality issue, please contact us within 7 days of delivery at connect@wildwyrdwell.com with your order number and clear photos. We’ll review your concern and, if appropriate, offer a replacement or refund at our discretion. Shipping costs are non-refundable.

We’re unable to issue refunds or exchanges for:

Change of mind

Sensory preferences (scent, texture, flavor)

Improper storage or use

Shipping delays or incorrect addresses provided at checkout

2. Consultation Cancellation & Reschedule Policy

Your time, and ours, is valuable. Please review before booking:

You may cancel or reschedule up to 24 hours before your appointment for a full refund or transfer to another date.

Late cancellations (less than 24 hours) or no-shows are non-refundable.

You may reschedule up to three (3) times for the same consultation. After the third reschedule, the appointment will be considered forfeited and non-refundable.

If Wild Wyrd Well must cancel, you’ll receive a full refund or the option to reschedule.

If you’re running late, your session may be shortened to respect the next client’s time.

We appreciate mutual respect for energetic and time boundaries.

3. Shipping Policy

We currently ship within the United States only.

Processing time: 1–3 business days

Shipping method: USPS Priority Mail

You’ll receive tracking information once your order ships. Wild Wyrd Well is not responsible for postal delays, but we’ll gladly assist with tracking or resolving missing or damaged orders.

4. Community & Event Policy

Participation in Wild Wyrd Well events, classes, or gatherings (in person or virtual) is voluntary and at your own risk.

By attending, you agree to:

Respect the privacy, safety, and space of others.

Follow any safety or usage instructions provided for herbal materials or event activities.

Release Wild Wyrd Well LLC and its facilitators from any and all liability, including but not limited to injury, allergic reactions, or misuse of information, products, or materials provided during events or classes.

Wild Wyrd Well LLC reserves the right to decline or end participation for any individual if safety, respect, or the integrity of the event is compromised.

Event registrations are refundable up to 7 days before the event unless otherwise noted.

5. Disclaimer

Wild Wyrd Well LLC and its owner are not licensed medical providers. All information, consultations, and products are intended for educational and wellness support purposes only and are not meant to diagnose, treat, cure, or prevent any disease. Please consult your licensed healthcare provider before using herbal products, especially if you are pregnant, nursing, taking medication, or have a medical condition.

By using this website or purchasing products, you acknowledge and agree to this disclaimer.

6. Terms & Conditions

By using this website or purchasing our products and services, you agree to the following:

All content, product descriptions, photos, and materials are the property of Wild Wyrd Well LLC.

You may not reproduce, republish, or redistribute materials without permission.

Our herbal products and services are for educational and wellness support only, not medical treatment.

All product sales are final, except for verified product quality concerns reviewed and approved by Wild Wyrd Well.

You must be 18 years or older to purchase or book a consultation.

Wild Wyrd Well reserves the right to modify offerings, pricing, and policies at any time.

This site and all transactions are governed by the laws of the State of Texas.

7. Digital Recordings & Content Policy

Recordings of live sessions and digital content are occasionally shared with participants who registered for events. These recordings are intended for personal educational use only. Please do not share, repost, or redistribute any recording or digital material provided by Wild Wyrd Well without permission. All content remains the property of Wild Wyrd Well LLC, and distribution outside the intended group is not permitted.

8. Privacy Policy

Your privacy matters to us. When you visit our site or make a purchase, we collect only what’s needed to process orders, schedule consultations, or share updates (like your name, email, and payment info).

Wild Wyrd Well uses the following trusted third-party systems to securely process and manage information:

Squarespace for website hosting and online store functions

Stripe for secure payment processing

Microsoft 365 (Teams, Forms, and Email) for communication and intake forms

Zoho Books for internal budgeting and bookkeeping

Your information is:

Stored securely within these platforms

Never sold, shared, or traded outside of essential service providers

Used only for communication, order fulfillment, and optional newsletters (unsubscribe anytime)

Cookies may be used for analytics or to improve site performance. You can request data removal or ask questions anytime by emailing connect@wildwyrdwell.com.

9. Affiliate Disclosure

Wild Wyrd Well may occasionally share affiliate links for trusted herbal products, books, or tools.

If you make a purchase through these links, we may earn a small commission at no extra cost to you.

10. Contact Information

For questions or concerns, please contact connect@wildwyrdwell.com